MAKE YOUR BUSINESS POP!
Looking for New Ideas?Looking for New Customers? Looking for New Revenue Opportunities?
Catch your next Wave of Opportunity
How I Support Business Growth
WHAT COULD MAKE YOUR BUSINESS POP?
A new idea. A new customer. A new revenue opportunity. A commercial collaboration you haven't considered. Or something already sitting inside your business that you haven't monetised yet.
That's where I come in.
I look at businesses differently - uncovering opportunities, connecting ideas and identifying new ways to attract customers, create commercial value and generate revenue.
I CAN HELP YOU EXPLORE:
- New customers and markets
- New revenue and commercial opportunities
- Brand partnerships and collaborations
- Products, services or business assets that could be better monetised
- Business visibility and market positioning
- Customer engagement, loyalty and retention
- New commercial ideas and concepts
- Opportunities for business growth and improvement
NEW IDEAS • NEW CUSTOMERS • NEW REVENUE OPPORTUNITIES
COMMERCIAL GROWTH & OPPORTUNITIES
BUSINESS VISIBILITY & CUSTOMER GROWTH
UK ↔ AUSTRALIA MARKET GROWTH
ORIGINAL COMMERCIAL IP & LICENSING
🐚 What We’ve Built Together
Client Success Stories & Business Growth Outcomes
Tyrenian Group
✨ Services Provided
• Business visibility & website strategy
• Website content & commercial project portfolio development
• LinkedIn strategy & business visibility
• Facebook content creation & engagement
• Google Review coordination & reputation development
• Brand & commercial positioning
• Project marketing & client engagement
• Supplier & industry relationship promotion
• Ongoing business & administrative support
✅ Key Achievements
🎉 Website Strategy & Project Portfolio - Driving New Business
Identified an opportunity to transform Tyrenian Group’s completed commercial projects into ongoing business-development assets.
Developed and implemented a project portfolio strategy showcasing Tyrenian Group’s commercial HVAC, air conditioning, mechanical ventilation, fit-out and mechanical services experience through professional website project profiles.
Tyrenian Group now reports that all new work is coming through its website.
When approached about new opportunities, the business actively directs prospective clients to relevant completed projects on the website to demonstrate comparable experience, capability and successful delivery.
This has transformed work completed in the past into an ongoing commercial asset - continuing to build credibility, support conversations with prospective clients and contribute to new business opportunities.
🎉 Trusted by Industry Leaders - Strengthening Commercial Positioning
Identified an opportunity to make the scale, diversity and calibre of Tyrenian Group’s commercial experience immediately visible.
Developed the Trusted by Industry Leaders website showcase, bringing together recognised builders, developers, commercial clients, suppliers and industry partners connected with Tyrenian Group’s project experience.
The showcase provides immediate visual evidence of the calibre and breadth of organisations Tyrenian Group has worked alongside across multiple sectors, strengthening credibility and supporting the company’s positioning within the commercial market.
As Tyrenian Group continues to grow and operate within increasingly substantial commercial project environments, this visible track record helps demonstrate the experience, relationships and capability behind the business.
🎉 Business Visibility & Brand Positioning
Developed an integrated visibility strategy connecting Tyrenian Group’s website, commercial project portfolio, LinkedIn presence, Facebook content and Google Reviews.
The strategy focused on ensuring the quality, diversity and scale of Tyrenian Group’s real-world work could also be discovered and evaluated online by prospective clients, builders and industry partners.
This has created a stronger connection between what Tyrenian Group can do and what the market can actually see.
🎉 Google Reviews & Reputation - 50+ Genuine Reviews
Developed and coordinated review initiatives that helped Tyrenian Group build 50+ genuine Google Reviews, creating substantial social proof around the business’s service, project delivery and reputation.
The reviews now work alongside the company’s website, project portfolio and social presence to provide prospective clients with multiple forms of evidence and reassurance when evaluating Tyrenian Group.
🎉 Commercial Project Showcases
Developed professional project content showcasing Tyrenian Group’s commercial HVAC, air conditioning, mechanical ventilation, fit-out and mechanical services experience.
Project profiles highlight completed works, commercial capabilities, project environments and relationships with recognised builders, suppliers, technology brands and industry partners.
Rather than completed projects disappearing once the work is finished, they become part of an expanding digital record of Tyrenian Group’s commercial capability.
🎉 LinkedIn & Industry Visibility
Developed Tyrenian Group’s LinkedIn visibility through strategic project content, industry engagement, networking, supplier interaction, tagging and repost strategies.
This has helped extend the visibility of completed projects beyond Tyrenian Group’s own audience while strengthening connections with builders, suppliers, contractors and other industry professionals.
🎉 Building Long-Term Business & Commercial Value
The strategy has created value beyond generating enquiries.
By systematically documenting Tyrenian Group’s completed projects, capabilities, industry relationships, client feedback and commercial experience, the business is building a substantial digital record of its track record.
With Tyrenian Group maintaining a strong workload while planning for future growth and eventual succession or sale, these established digital assets contribute to the professional presentation, credibility and transferable commercial value of the business.
🎉 Business & Operational Support
Provided ongoing hands-on support across business visibility, project promotion, content planning, client and industry engagement, website development and general business assistance - supporting Tyrenian Group’s professional presentation and continued growth.
💫 Impact:
🎉Turning Completed Work Into Future Opportunity
Tyrenian Group’s completed projects have been transformed into an expanding digital portfolio that demonstrates experience, capability, scale and industry credibility to prospective clients.
The website is no longer simply an online presence - it has become a practical business-development tool.
Tyrenian Group reports that all new work is now coming through its website, with prospective clients actively directed to relevant completed projects to demonstrate comparable experience and capability.
Supporting this are 50+ genuine Google Reviews, LinkedIn and Facebook visibility, professional commercial project showcases and the Trusted by Industry Leaders portfolio.
Together, these assets have created a connected body of evidence around the business - strengthening visibility, credibility, commercial positioning, business development and the long-term value of Tyrenian Group’s digital presence.
✨️Services Provided
• Social media strategy & content creation
• Facebook business page creation & management
• Brand visibility & customer engagement
• Administration & customer service support
• Personalised 1-on-1 business support
• Insurance claim coordination & documentation
• Business systems & payment process support
✅️Key Achievements
👑Market Leadership & Brand Growth
Positioned VJ’s Air Conditioning as one of the most recognised and recommended providers across local community social media platforms – significantly increasing brand visibility, credibility, referrals, and customer engagement.
• Created and managed the company Facebook page while implementing tailored content strategies and consistent online engagement that contributed to measurable sales growth and stronger market presence.
👑Business Growth & Revenue Support
Provided ongoing business, customer service, administrative, marketing, and claim support across service work, split system installations, and ducted air conditioning projects.
Based on average weekly business activity of service work, split systems, and ducted systems, this support contributed to the smooth management of an estimated $2.65 million+ in annual business activity.
This included client communication, quoting support, payment coordination, content creation, claim documentation, workflow support, and visibility-focused initiatives that helped maintain steady business growth and client engagement.
👑Financial Stability & Insurance Claim Support
• Implemented upfront payment systems and improved administrative processes that supported stronger cash flow management and reduced financial risk.
• $30M+ INSURANCE-RELATED WORK
Successfully managed complex insurance claim processes and supporting documentation, generating approximately $30M in insurance-related work for VJ's Air Conditioning over 10 years through my insurance-claim expertise.
My claim process also typically saved customers around $10,000 in out-of-pocket replacement costs, helping make major works financially achievable and enabling projects to proceed.
👑Community Engagement & Charitable Initiatives
Developed community-focused initiatives that strengthened local engagement and positive brand recognition, including:
• “Our Local Children Rock” COVID community campaign
• 5% charitable giving initiatives supporting health, disability & mental health organisations
• A client-supported GoFundMe campaign that grew from around $35,000 to nearly $150,000 for a young girl’s medical treatment
👑Hands-On Business & Customer Support
Provided ongoing personalised support across administration, customer service, quoting, invoicing, payment processing, insurance claim coordination, and strata approval processes.
Maintained a strong focus on client communication, relationship management, and creating a smoother customer experience throughout each stage of the business journey.
✨️Services Provided
• Event registration strategy
• Promotional & engagement support
• Operational & administrative assistance
• Participant communication support
✅️Key Achievements
💫Event Growth & Registration Support
Supported increased event participation and registration engagement during a key leadership transition period, helping strengthen the ongoing success and visibility of the show.
Registration growth was so strong that additional judges were required to support event demand and ensure smooth event operations.
💫Operational & Administrative Support
Provided hands-on operational and engagement support that assisted with streamlining registration processes, improving participant communication, and supporting overall event coordination.
This support enabled the Director to focus more effectively on high-level event management, industry relationships, and successful event delivery.
Taxi Ute Transport
✨️Services Provided
• Business start-up support
• Branding & business identity development
• Administrative & operational support
• Client coordination & customer communication
• Marketing & visibility support
✅️Key Achievements
🔥Business Launch & Brand Development
Supported the launch of Taxi Ute Transport from initial concept through to operational business setup.
🔥Developed the company’s branding identity, including the business name, colours, logo direction, tagline, and supporting marketing presence – helping establish a recognisable and professional brand from the beginning.
🔥Growth, Visibility & Profitability
Achieved strong online visibility early in the business journey, reaching a #1 Google ranking within the first few months of operation.
🔥Supported the business in reaching profitability within approximately three months through hands-on operational support, customer engagement, and local business visibility.
🔥Client Relationships & Operational Support
Helped secure consistent local work and build trusted relationships with businesses requiring ongoing transport and delivery services across Sydney, including clients connected to Adelaide and Brisbane.
Supported daily operational coordination involving furniture deliveries, wire mesh transport, white goods, and ongoing client communication – contributing to reliable service delivery and repeat business opportunities.
ASF Logistics
✨️Services Provided
• Business management support
• Logistics & operational coordination
• Staff training & development support
• Administrative systems & workflow support
• Yard & warehouse operational assistance
✅️Key Achievements
🌎Operational Infrastructure & Logistics Support
Supported the successful management and operational coordination of the Blackwoods account – a major contract under Wesfarmers, one of Australia’s leading corporations.
🌎Assisted in strengthening operational systems across container loading and unloading, storage management, yard logistics, and workflow coordination – helping improve efficiency, structure, and day-to-day operations.
🌎Staff Development & Workplace Support
Provided support for non-English speaking staff members through communication assistance, operational guidance, and workplace support initiatives.
Assisted staff members in obtaining forklift licences and improving workplace communication, contributing to stronger safety practices, operational efficiency, and improved team confidence.
🌎Administrative & Operational Systems
Helped establish clearer administrative and operational processes designed to reduce errors, improve workflow management, and support smoother day-to-day business operations.
Contributed to building a more organised and scalable operational foundation capable of supporting ongoing business growth.
Trevelle Homes
✨️Services Provided
• Client relationship management
• Maintenance coordination support
• Communication & dispute resolution
• Contractor & client liaison support
• Customer care & project support
✅️Key Achievements
🫶Client Communication & Relationship Support
Acted as an independent liaison between homeowners, builders, and trade contractors during maintenance and project handover stages – helping resolve communication challenges, reduce stress, and support smoother outcomes for all parties involved.
🫶Built a strong reputation for responsiveness, professionalism, and client-focused support across key residential markets within the Wollongong region.
🫶Maintenance & Contractor Coordination
Worked closely with independent trade contractors to assist with maintenance coordination, client communication, and project follow-through – supporting high-quality outcomes and stronger customer satisfaction.
🫶Business Reputation & Client Experience
Contributed to strengthening Trevelle Homes’ brand reputation through reliable customer support, proactive communication, and a strong focus on positive client experiences throughout the maintenance process.
Insurance Claim Solutions for Trades & Businesses
✨️Services Provided
• Insurance claim coordination & management
• Client financial solution support
• Revenue stream development for trades & businesses
• Insurer communication & documentation support
• Claim reporting & approval coordination
• Administrative & operational support
✅️Key Achievements
🍬Business Growth & Revenue Opportunities
Supported multiple trades and service-based businesses across air conditioning, plumbing, roofing, solar, and commercial projects by helping turn insurance claims into approved work opportunities and additional revenue streams.
🍬Successfully assisted clients in securing funding for major works – often saving clients tens of thousands of dollars and enabling projects to proceed that may otherwise have been financially unachievable.
🍬Hands-Off Claims Management System
Developed a streamlined claims process designed to minimise stress for both tradies and their clients.
Tradies were able to simply provide client and job details while claim coordination, reporting, insurer communication, documentation, and approval support were professionally managed throughout the process.
This allowed businesses to focus on completing the work while improving workflow efficiency and reducing administrative pressure.
🍬Cash Flow & Payment Support
Supported systems where insurers provided full payment approval prior to works being completed – helping businesses strengthen cash flow, reduce financial risk, and improve operational stability.
🍬Protecting Trade Pricing & Business Value
Helped businesses maintain the integrity of their pricing structures without unnecessary discounting, reinforcing the value of their services while supporting stronger profitability and long-term sustainability.
🍬Industry Experience
Provided insurance claim and operational support across residential and commercial sectors, including air conditioning, plumbing, solar, and large-scale commercial works requiring detailed reporting, documentation, and insurer coordination.
Why This Matters
Every business has different goals, challenges, and opportunities – which is why I focus on creating tailored support designed to deliver meaningful, long-term results.
Whether the goal is increasing visibility, strengthening credibility, improving systems, generating new opportunities, simplifying processes, or supporting business growth, my focus is always on creating practical solutions that help businesses move forward with greater clarity, confidence, and momentum.
Pearl and Sandy reflect the way I think about business - combining experience, creativity, curiosity and opportunity.
✨️ Pearl represents experience and insight - looking beyond the obvious, recognising what has value and uncovering opportunities that may already exist within a business.
✨ Sandy represents creativity and possibility - approaching business differently, connecting ideas and exploring what could create new customers, new revenue opportunities and commercial growth.
🐚 Together, they represent the thinking behind Creative Customer Solutions - looking at what a business already has, what may be missing and what could be possible.
Sometimes the opportunity is greater visibility.
Sometimes it's a new customer or market.
Sometimes it's a collaboration, a new revenue stream or an idea that hasn't been considered before.
The opportunity may already be there.
Sometimes it just needs to be uncovered.
NEW IDEAS • NEW CUSTOMERS • NEW REVENUE OPPORTUNITIES
The Impact of My Work
REAL BUSINESS RESULTS
For more than 25 years, I have worked alongside businesses to uncover opportunities, attract customers, strengthen visibility, improve customer engagement and create commercial growth.
Some of the results of my work include:
👑$30M+
Generated approximately $30M in insurance-related work for VJ's Air Conditioning over 10 years through my insurance-claim expertise.
👑$2.65M+
Estimated annual business activity supported through long-term commercial, customer and business-growth involvement.
👑50+ GOOGLE REVIEWS
Built genuine customer proof and review visibility for a commercial services business.
👑100% OF NEW WORK
The owner of Tyrenian Group reports that all new work is now coming through the website following the development of its online project portfolio and business visibility.
👑#1 GOOGLE
Helped launch and build Taxi Ute Transport's brand, visibility and customer base, reaching a #1 Google ranking within the first few months.
👑INCREASED EVENT PARTICIPATION
Increased registrations for the Australia & New Zealand Boutique Wine Show to the point that additional judges were required to meet demand.
👑 3 ORIGINAL CUSTOMER & COMMUNITY CAMPAIGNS
Created and developed three original campaigns for VJ's Air Conditioning, designed to turn customers and community engagement into greater visibility, participation and brand connection.
• Our Local Children Rock - COVID Community Campaign
Created during COVID lockdowns to bring connection, participation and joy to local children and families during a period of isolation. The campaign gave children something positive to participate in, encouraged families to connect with their local community and kept VJ's visible in a meaningful way - without selling air conditioning.
• Customer-Led Charity Giving
Developed a campaign where customers could choose a registered Australian charity close to their heart, with 5% of their qualifying VJ's job donated to their chosen charity.
It gave customers another reason to feel good about choosing VJ's - their purchase wasn't only improving their own home; it was also contributing to a cause that mattered personally to them. VJ's could give back to organisations its customers genuinely cared about, creating a win-win for the customer, the charity and the business, while strengthening customer connection, goodwill and positive brand visibility.
• Developed a community fundraising Life-Saving Brain Surgery campaign to support a VJ's client - a local mother whose daughter required urgent life-saving brain surgery.
When VJ's became involved, the GoFundMe had raised $35,000 towards their $150,000 goal. I helped expand the fundraising effort by bringing local businesses and the wider community together around the cause, developing a major raffle and promoting donated prizes, participation and fundraising through VJ's community network.
Local businesses contributed a wide range of products, services and prizes, while VJ's donated and installed a split-system air-conditioning as part of the campaign.
The wider fundraising effort ultimately raised close to the $150,000 figure required for the successful brain surgery.
CAMPAIGN CONCEPTS • CUSTOMER ENGAGEMENT • COMMUNITY PARTICIPATION • BRAND VISIBILITY
Years of experience
Completed Projects
Clients Australia Wide
Commitment to Client Success
CREATIVE CUSTOMER SOLUTIONS
Creative Customer Solutions helps businesses uncover new ideas, attract new customers and identify new revenue opportunities.
I look beyond what a business is already doing to identify what could create greater commercial value - from new customers and markets to stronger business visibility, commercial collaborations, underused opportunities and new ways to monetise existing products, services or business assets.
My work today focuses on Commercial Growth & Opportunities, Business Visibility & Customer Growth, UK ↔ Australia Market Growth and Original Commercial IP & Licensing.
NEW IDEAS • NEW CUSTOMERS • NEW REVENUE OPPORTUNITIES
EXPLORE ORIGINAL COMMERCIAL IP
Discover original commercial concepts developed for organisations looking for new ways to engage customers, build brand partnerships, create revenue opportunities and generate long-term commercial value.
Facebook Creations:
LinkedIn:
Website:
Who Am I?
Julie Southern | Founder, Creative Customer Solutions
I'm Julie Southern, the British-Australian founder of Creative Customer Solutions, a Sydney-based business helping Global organisations uncover new ideas, attract new customers, identify new revenue opportunities and turn overlooked business potential into commercial growth.
For more than 25 years, I have worked across different businesses and industries, combining commercial thinking, customer insight, business experience and original ideas to identify opportunities others may overlook.
I look at what a business already has, what may be missing and what could be done differently - whether that's strengthening visibility, attracting customers, uncovering a new revenue opportunity, creating a commercial collaboration or developing an entirely new idea.
Today, my work through Creative Customer Solutions focuses on Commercial Growth & Opportunities, Business Visibility & Customer Growth, UK ↔ Australia Market Growth, and Original Commercial IP & Licensing.
New Ideas • New Customers • New Revenue Opportunities
My Story
How I Got Here
Creative Customer Solutions was founded in 2011, but my experience helping businesses grow began long before that.
Across more than 25 years, I have worked alongside businesses in different industries, identifying opportunities, solving problems, attracting customers, improving visibility and finding new ways to create commercial value.
What has remained consistent throughout my career is the way I look at a business. I see connections, opportunities and possibilities that can easily be overlooked - whether that means finding a new customer opportunity, improving how a business is positioned, creating an original campaign, developing a new revenue opportunity or turning existing work and business assets into something more valuable.
Today, that experience has evolved into a clear focus:
NEW IDEAS • NEW CUSTOMERS • NEW REVENUE OPPORTUNITIES
2011
CREATIVE CUSTOMER SOLUTIONS FOUNDED
Creative Customer Solutions was established to help businesses adapt, grow and uncover new opportunities, building on years of previous business and customer experience.
2011-2015
BUILDING BUSINESSES & CUSTOMER GROWTH
Worked closely with businesses to strengthen customer relationships, improve the customer journey, create better business processes and support commercial growth.
2016-2018
VISIBILITY, ENGAGEMENT & ORIGINAL CAMPAIGNS
Expanded my work across business visibility, customer engagement and original campaign concepts - using creative ideas to connect businesses with their customers and communities.
2019-2021
NEW OPPORTUNITIES & COMMERCIAL GROWTH
Helped businesses adapt to changing customer behaviour, technology and market conditions while identifying new ways to improve visibility, attract customers and create growth.
2022-2024
TURNING BUSINESS ASSETS INTO COMMERCIAL VALUE
Expanded work across industries, helping businesses turn existing projects, customer relationships, reputation and expertise into stronger visibility, customer proof and business-development opportunities.
2025-2026 ↔ PRESENT
MAKE YOUR BUSINESS POP!
Creative Customer Solutions now brings more than 25 years of business experience together around one clear focus - uncovering new ideas, new customers and new revenue opportunities.
My work today spans Commercial Growth & Opportunities, Business Visibility & Customer Growth, UK ↔ Australia Market Growth and Original Commercial IP & Licensing.
Work With CCS
Creative Customer Solutions works with businesses looking for new ideas, new customers and new revenue opportunities.
Every business is different. I look at where your business is today, what you already have, what may be underused or overlooked and where new commercial opportunities could exist.
Depending on your business, this may include:
• Commercial Growth & Opportunities
Identifying new customers, markets, revenue opportunities, collaborations and ways to create greater commercial value.
• Business Visibility & Customer Growth
Strengthening how your business is found, positioned, trusted and chosen - and turning your existing experience, projects and customer proof into business-development assets.
• UK ↔ Australia Market Growth
Helping UK businesses build visibility, attract customers and uncover commercial opportunities across the UK and Australian markets.
• Original Commercial IP & Licensing
Creating original commercial concepts and IP for licensing, brand partnerships, customer engagement and new revenue opportunities.
Every project is tailored to the individual business, opportunity and commercial scope.
NEW IDEAS • NEW CUSTOMERS • NEW REVENUE OPPORTUNITIES
What Others Say?
Client Testimonials
“Julie’s expertise has been instrumental in transforming Tyrenian Group’s online presence. She encouraged us to revamp our website, making it modern and professional, and even collaborated with an SEO team to boost our visibility. Julie also launched and managed our LinkedIn, creating over 20 posts and building meaningful connections that strengthened our brand. Thanks to her content strategy and attention to detail, we’ve reached new audiences and significantly improved our visibility. Julie goes above and beyond and has been a cornerstone of our growth. Highly recommend Creative Customer Solutions!”
– Rob, Tyrenian Group
“Julie from Creative Customer Solutions has been an integral part of VJ’s Air Conditioning. Her expertise in claim reporting for storm-damaged units has brought in significant work for our business, and her knowledge as a strata approval expert has streamlined the process of Strata Approvals for new split system installations.
Beyond these specialised areas, Julie has provided consistent support across admin, customer service, and content creation, helping our business maintain professional operations and connect effectively with clients. Her contributions ensure that VJ’s Air Conditioning remains competitive and responsive in a fast-paced industry. I highly recommend Julie for her professionalism and breadth of expertise.”
– Vince, VJ’s Air Conditioning
“Julie was an indispensable part of Trevelle Homes as our 90-day Maintenance Manager. Her professionalism and communication skills made her the perfect liaison between our clients, trade partners, and internal team. Whether it was resolving issues with trades or supporting clients during the warranty period, Julie always approached each task with dedication and care.
Working closely with Vanessa and Joe (our Site Project Manager/Supervisor), Julie’s resourcefulness ensured smooth resolutions and strengthened our client relationships, even during challenging times. Her ability to manage processes and work seamlessly with the team was a key factor in maintaining our reputation. I would highly recommend Julie to anyone seeking a reliable, results-driven professional who truly cares about making a difference!”*
– Vanessa & Joe, Trevelle Homes
“Julie from Creative Customer Solutions has been an integral part of Taxi Ute Transport’s success. From day one, she transformed my idea into a fully operational business within three months, achieving milestones I never thought possible—like ranking #1 on Google and generating profit in such a short time! Julie’s expertise covered everything: creating the brand name and logo, designing our flyers and signage, setting up our website, and managing Facebook. She even handled admin tasks like invoicing and customer support.
Her dedication to our growth and her hands-on approach meant she was more than a consultant—she became a true partner in building Taxi Ute Transport. Thanks to Julie, my business ran smoothly and thrived, with satisfied clients in Sydney, Brisbane, and Adelaide. I highly recommend her to anyone looking to build or grow their business!”
– Dennis, Taxi Ute Transport
“Julie’s expertise and dedication were vital in launching and managing Wheelhouse. From day one, she brought organisation, efficiency, and professionalism to every aspect of our operations. Julie’s ability to create streamlined logistics systems, optimise storage, and establish clear office procedures transformed our day-to-day processes, allowing us to operate smoothly and grow rapidly.
One of her biggest achievements was successfully managing the Blackwoods account—Australia’s largest division of Wesfarmers. This was no small feat, and Julie handled it with precision, ensuring client satisfaction in our logistics business.
Julie also supported our team in other critical areas, from training staff to obtain forklift licenses to assisting us with workplace communication and assist with English as a second language. Her adaptability and resourcefulness have helped us implement meaningful changes. I highly recommend her to any business seeking an experienced professional who delivers exceptional results.”
– Sam, ASF Logistics
F.A.Q.
Popular
Questions
WHAT INFORMATION DO YOU NEED BEFORE STARTING A PROJECT?
I like to understand where your business is today, what you are trying to achieve, what challenges or opportunities you have identified and what you may already have in place. From there, I can look more broadly at where new customers, greater visibility, commercial opportunities or new revenue potential may exist.
WHEN CAN WE START, AND HOW LONG WILL IT TAKE?
This depends on the project, its scope and my current availability. Once we have discussed what you are looking to achieve, I can confirm the proposed scope, timing and next steps.
DO YOU REQUIRE A DEPOSIT?
Yes. Payment terms are agreed before work begins and will depend on the scope and type of project. Licensing and commercial IP opportunities have separate commercial terms.
WHAT TYPES OF BUSINESSES DO YOU WORK WITH?
I work across different industries rather than limiting CCS to one sector. My focus is on Global and local businesses looking for new ideas, new customers, stronger visibility, new commercial opportunities or new ways to generate revenue.
WHAT CAN CREATIVE CUSTOMER SOLUTIONS HELP MY BUSINESS WITH?
My work today focuses on four areas: Commercial Growth & Opportunities, Business Visibility & Customer Growth, UK ↔ Australia Market Growth and Original Commercial IP & Licensing. The right approach depends on the business and the opportunity.
DO YOU WORK WITH BUSINESSES OUTSIDE AUSTRALIA?
Yes. Creative Customer Solutions is based in Australia, and I also work with businesses exploring opportunities across markets. As a British-Australian, I have a particular interest in helping UK businesses build visibility, customers and commercial opportunities across the UK and Australian markets.
WHAT IS ORIGINAL COMMERCIAL IP?
Original Commercial IP is a developed commercial idea or campaign concept that an organisation can evaluate for licensing, brand partnerships and commercial activation. I create the central commercial idea and framework; the right organisation brings its brand, audience, marketing capability and execution partners to take it to market.
Sail Away with Me!
🌊 Not So Ordinary
Oh my, my…
With heartfelt thanks to @my_music_therapy for sharing this extraordinary visual — used with permission. Your video is a reminder that stillness speaks and stories don’t always need words. 🤍